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  • October 19, 2016 at 7:14 am #1222166
    jbreits
    Participant

    Hi there,

    i use a slider above mastered and it looks good at the start. but then, after some click (i can not say when the bud appears, maybe after accessing the dashboard?) the menu is cropped.
    See screenshot. It appears in all screen and window sizes an in safari, IE, Chrome.
    Do you have a solution?

    Regards Jutta

    October 19, 2016 at 7:17 am #1222170
    jbreits
    Participant

    screenshot:

    October 19, 2016 at 9:24 am #1222325
    Joao
    Moderator

    HI There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    October 20, 2016 at 4:24 pm #1224485
    jbreits
    Participant
    This reply has been marked as private.
    October 20, 2016 at 11:08 pm #1224924
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! Can you confirm that you are fully updated? (Theme and Plugins)

    Our latest versions are:
    X Theme: 4.6.4
    Cornerstone: 1.3.3
    Revolution slider: 5.6.10

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    October 21, 2016 at 4:49 pm #1225937
    jbreits
    Participant

    Oh my dear, I did all the updates, but the slider is totally gone now.
    PLS help!

    October 22, 2016 at 1:15 am #1226301
    Rad
    Moderator

    Hi there,

    I checked and the slider is there and working properly. Would you mind providing the screenshot again?

    Thanks!

    November 5, 2016 at 5:36 pm #1245322
    jbreits
    Participant

    Hi Rad,
    thanks for your help. Yes, the slider is working again, but the menu is still cropped.
    Second issue: After the recommended updates the slider is nor fully responsive any more: the text does not stay in the center.
    Could you help?

    Kind regards

    November 5, 2016 at 5:40 pm #1245326
    jbreits
    Participant

    screenshot again

    November 6, 2016 at 2:38 am #1245644
    Christopher
    Moderator

    Hi there,

    To make slider responsive, check this link https://www.themepunch.com/revslider-doc/layer-responsive-behavior/
    The menu is displaying fine on my end, please let us know how we can replicate the issue.

    Thanks.

    November 6, 2016 at 2:17 pm #1246172
    jbreits
    Participant

    Thanks.
    I am not sure… I think it appears after you log in, switch to the backend and then go back to the fronted…

    Regards

    November 6, 2016 at 2:20 pm #1246173
    jbreits
    Participant

    … would you please check if you can see the slider alt all in chrome? I can’t…

    November 6, 2016 at 2:36 pm #1246180
    jbreits
    Participant

    Hi Christopher,
    ok, the bug works this way:
    1. Menue it looks ok
    2. you log in to the dashboard
    3. you go back to the fronted, menu is cropped like in the screenshot

    Concerning the slider in Chrome: must be an issue on my computer. It appears in all browsers on browser stack.

    Regards
    Jutta

    November 6, 2016 at 9:48 pm #1246476
    Rue Nel
    Moderator

    Hey Jutta,

    I am another staff checking this thread. I have figured out the issue and have fixed the problem already. You just need to add an offset container for your slider. I edited your slider and in the slide layout, I added .masthead. With this setting, the height of Slider will be decreased with the height of these Containers to fit perfect in the screen.

    http://prntscr.com/d41aw3

    Hope this explains it.

    November 22, 2016 at 3:49 am #1266609
    jbreits
    Participant

    Hi Rue Nel,

    thanks for your help and sorry for the late reply. I just had the chance to check it today. unfortunately there is another issue now since you fixed it: the menu is not at the very bottom of the page, there is white stripe of the element below.It behaves very responsive.
    Can you fix this too?
    If not, please go back to the old state, as this is more convenient for the public.
    Regards
    Jutta

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