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  • #1138170
    tiagosgd
    Participant

    Hi.
    Because I changed folder, that’s why we see that error. I think that I corrected it.
    But the movie still loads 2 times…

    #1138290
    Joao
    Moderator

    Hi There,

    Your video seems to be loading fine on my end.

    Do you mind to clarify.

    Thanks

    Joao

    #1138423
    tiagosgd
    Participant

    Hi
    Here you can see what happens: https://www.dropbox.com/s/bztggvpb28id5uh/20160819_164510.mp4?dl=0
    Thank you

    #1138791
    Friech
    Moderator

    Hi Tiago,

    After reviewing the information you provided above, please try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

    Let us know how it goes.

    Cheers!

    #1166390
    tiagosgd
    Participant

    Hi.
    I think everything is ok, now.
    Thank you
    Tiago

    #1166658
    Joao
    Moderator

    Thanks for letting us know Tiago,

    Please contact us if you need help with anything else.

    Joao

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