Docs

[mskalla]

Since I’ve been reading the forums for about an hour, I do know that this has been an issue which others have asked about previously. That being the case, please let me assure you that I’ve tried just about everything I read and I’m still not able to login to the WP dashboard.

The only small nugget I have is that the error is an ‘Internal Server Error’.

I’ve updated my PHP.INI file so that it contains:

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

Additionally, I’ve manually downloaded the latest version of the X Theme and uploaded that via FTP.

I’ve renamed my old htaccess file (but I think that’s more for those struggling with getting their site to work at all).

Lastly, I’ve renamed my plugin folder (and checked to see if I could login — the answer was no so I changed it back). Then, I renamed my themes folder (and after doing that I could not login either).

Currently, I’m out of ideas on what I might be able to try – so I would love any help you might be able to give.

My site is http://www.axiomdigitalmarketing.com , I’m running WordPress version 4.7, and I have version 4.6.4 of the X Theme. I’m uncertain of what version of Cornerstone I have – sorry about that (maybe it was also updated when I updated the latest version of the X Theme)?

Thanks!

[Christopher]

Thanks for writing in! After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

Hope it helps.

[Author]

Posts