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[experiencedt]

Hi,

I raised a support ticket with my provider tsohost.co.uk due to slow site speed.

their reply was

Thank you for contacting us.

I’ve gone through the site and tested it from a variety of proxies and it loads quite quickly. Here’s what results I get when testing it from a swedish IP via Pingdom:

https://tools.pingdom.com/#!/dpF3S7/experiencedtraining.co.uk

The server responds in about 105ms which more than good. What you could do is probably set up a longer freshness lifetime for browser caching. You can do this from the .htaccess file.

Every test I have done is around 4 -7 seconds to load.

Is this a x theme issue or is it a host issue?

I have not added anything complex at all, no java and a little css.

This is a report I completed
https://gtmetrix.com/reports/experiencedtraining.co.uk/Ry7lbzHN

Please help! site so slow!!!

[Paul R]

Hi,

Please refer to the link below.

https://community.theme.co/kb/performance/

Hope that helps.

[experiencedt]

Hi,

I added the gzip code to the .htaccess

Only the homepage would initially load, then nothing and this error
Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0

It seems the host is rather slow also, see the attached picture.

Please could you let me know what’s broken as the site is down. (please!)

Strangely the speedtest sites still work.

[Rue Nel]

Hello There,

Thanks for updating in! There maybe a plugin conflict in your site. I did some search and I found this link: https://wordpress.org/support/topic/php-fatal-error-unknown-cannot-use-output-buffering/
https://wordpress.org/support/topic/fatal-error-unknown-cannot-use-output-buffering-in-output-buffering-display-ha-10/

Do you also have installed the mentioned plugins in the link?

Thanks.

[experiencedt]

Hi, I managed to restore the files to last weeks backup. The host deleted the conflicting w3 total cache for me to fix.

The site loads ok now, that said when going to wp-admin I get

W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /var/sites/e/experiencedtraining.co.uk/public_html/wp-content/advanced-cache.php.
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /var/sites/e/experiencedtraining.co.uk/public_html/wp-content/db.php.
W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /var/sites/e/experiencedtraining.co.uk/public_html/wp-content/object-cache.php.

Warning: Cannot modify header information – headers already sent by (output started at /var/sites/e/experiencedtraining.co.uk/public_html/wp-content/advanced-cache.php:26) in /var/sites/e/experiencedtraining.co.uk/public_html/wp-includes/pluggable.php on line 1174

Nearly there!

All this comes from when I added the gzip script to .hcaccess.

Any advice welcome.

[Paul R]

Hi,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Author]

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