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Posts
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Hi,
I moved site from test-folder to root. Also updated the “manage licens” section. Can’t do updates. Screenshots attachted. Hope you can help. Thank you.Hello There,
Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
Hi There,
Thanks for the credentials. But try to revoke and re-validate the site by following the steps below
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/
Hope it helps, Cheers!
Hi There,
That is great to hear it.
I believe my colleagues just commended you revoking and re validating the website.
I could have been some network issue.
I am glad its working now, reach us if you need something else.
Joao
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