Navigation
Archive / Site Broke after Major Update. Need help ASAP!
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • August 31, 2016 at 2:39 pm #1155611
    Scott L
    Participant

    I just updated automatically to 4.6.1 and my site broke horribly. I used to see the X shortcodes plugin, but don’t see it anywhere for updating and visual composer looks like it doesn’t need an update.

    Please take a look at http://www.midsunsp.com

    What went wrong??? Need to fix ASAP

    August 31, 2016 at 2:48 pm #1155614
    Joao
    Moderator

    Hi Scott,

    At this time you will need to perform a Child Theme Update.

    Please refer to this thread:

    https://community.theme.co/forums/topic/child-theme-updates/

    Hope it helps,

    Joao

    August 31, 2016 at 3:06 pm #1155626
    Scott L
    Participant

    I’m pretty confused. Just uploaded the x-child theme, however, not understanding the import instructions here. A bit over my head…

    I don’t think I have anything that complicating (no functions, no script rewrites, if I did, how would I know?) except for the Customized custom css and all the custom settings. It looks like the child theme is structured completely different where its all one child theme instead of different child themes for each X template type. How do I easily copy my settings over to the new x child theme or do they automatically populate?

    August 31, 2016 at 3:26 pm #1155669
    Joao
    Moderator

    Hi Scott,

    Have you made many changes to your original Child Theme?

    If not at all, you could simply switch to your main X Theme, it would not even be necessary using a child theme, if you prefer to use a child theme you can delete and install a fresh version you can download from your Themeco Dashboard.

    Beside that the explanations are quite clear on the thread above.

    If you need help would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    August 31, 2016 at 3:50 pm #1155704
    Scott L
    Participant

    Okay, I think I got it all almost back to normal. However, found an issue:

    I use shortcodes in my topbar and you originally gave me a shortcode or customized code to get them to show up. The topbar does not show anymore but Customized says its turned on. At some point I had icon shortcodes up there that I may have custom coded. Any way to get them back?

    August 31, 2016 at 6:48 pm #1155893
    Darshana
    Moderator

    Hi there,

    Could you please provide us with the code that we have provided? so that we can assist you with a fix.

    Thanks!

    September 6, 2016 at 12:16 pm #1163298
    Scott L
    Participant
    This reply has been marked as private.
    September 6, 2016 at 12:20 pm #1163305
    Scott L
    Participant
    This reply has been marked as private.
    September 6, 2016 at 12:22 pm #1163306
    Scott L
    Participant
    This reply has been marked as private.
    September 6, 2016 at 2:32 pm #1163450
    Nico
    Moderator

    Hi There,

    Could not see any problem with your custom CSS. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1155611 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>