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  • December 6, 2016 at 8:28 am #1283129
    dirknolte
    Participant

    In a new Installation of x-theme (not the first one, I use the x-theme for other sites too) the shortcodes don’t work. I use the normal text-editor of WP but I get onpage what I put in the editor: “[dropcap]T[/dropcap]” instead of a big “T”…

    Hope you can help me

    Dirk Nolte, Rome

    December 6, 2016 at 9:27 am #1283219
    Thai
    Moderator

    Hi Dirk,

    Please make sure you already installed and activated the Cornerstone plugin under X-Addons > Cornerstone.

    Regards!

    December 6, 2016 at 9:58 am #1283266
    dirknolte
    Participant

    Thank you Thai,

    when I try to open Cornerstone now I’m asked to validade X again but then the window for the license-key doesn’t open. I first installed X in a draft folder for my client.

    When the client gave me his ok this morning I installed it in the main folder of the same domain.

    Is it possible that the problems are created because it’s the 2nd installation? I can cancel the first one…
    Dirk

    December 6, 2016 at 10:56 am #1283338
    Joao
    Moderator

    Hi Dirk,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials
    – Purchase Code

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    December 7, 2016 at 12:33 am #1284131
    dirknolte
    Participant
    This reply has been marked as private.
    December 7, 2016 at 2:19 am #1284218
    Lely
    Moderator

    Hi Dirk,

    The site is not loading. Please double check if it’s correct link. See attached screenshot.

    December 7, 2016 at 2:37 am #1284227
    dirknolte
    Participant
    This reply has been marked as private.
    December 7, 2016 at 3:22 am #1284266
    Paul R
    Moderator

    Hi,

    Please add prefix x_ to your shortcodes.

    eg. Change this

    
[gap size="-30px"]

    to this

    
[x_gap size="-30px"]

    Thanks

    December 7, 2016 at 3:35 am #1284281
    dirknolte
    Participant

    Oh, so simple… Thanks a lot for your patient help, everthing ok now…

    Dirk

    December 7, 2016 at 3:48 am #1284292
    Lely
    Moderator

    You’re welcome Dirk!

    Cheers!

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