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  • January 22, 2017 at 9:43 am #1340471
    lucasbolsi
    Participant

    Hi,

    I’m trying to install the “Church Theme”, but when I click the “Setup Demo Content” button,
    it doesn’t load. It appears “WORKING ON IT…”; Initializing… and it’s been a while I’m trying to install, but it does not work, I’ve been waiting for half an hour, and nothing changed!
    The others themes install very fast! 10 seconds or less

    tks

    January 22, 2017 at 9:52 am #1340480
    Rupok
    Member

    Hi there,

    Sorry to hear that you are facing this. You can try the “Troubleshooting” part for here – https://community.theme.co/kb/demo-content/

    Thanks!

    January 22, 2017 at 8:13 pm #1340940
    lucasbolsi
    Participant

    Hi,

    I tryied the “troubleshooting” but it still doesn’t working. None of the EXTENDED THEMES work.

    tks

    January 22, 2017 at 8:25 pm #1340945
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    January 22, 2017 at 8:37 pm #1340957
    lucasbolsi
    Participant
    This reply has been marked as private.
    January 22, 2017 at 11:54 pm #1341081
    Paul R
    Moderator

    Hi,

    Please contact your host and make sure your server settings is correct.

    ie.
    – Ensure your site can reach this domain: community.theme.co
    – Ensure cURL is working, and allow_url_fopen is enabled.
    – Ensure PHP is configured with the latest CA Root Certificates.
    – Amazon s3 is not blocked by the server
    – Make sure php version is at least v5.6.0
    – Maximum execution time is at least 600
    – Memory limit is at least 256M
    etc..

    Thanks

    January 23, 2017 at 9:34 am #1341611
    lucasbolsi
    Participant
    This reply has been marked as private.
    January 23, 2017 at 11:17 am #1341782
    Joao
    Moderator

    Glad to hear it,

    Joao

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