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  • September 18, 2016 at 4:02 pm #1180460
    yoni p
    Participant

    Hi, i keep getting session timeout when login as admin while enter customizer.
    i saw previus discussion about this, and both my site url and wordpress site is written as:
    https://daisydesignblog.com

    cause i am using https.
    how can i fix it so i can work with the customizer?
    regards

    September 18, 2016 at 8:45 pm #1180716
    Lely
    Moderator

    Hi Yoni,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 19, 2016 at 11:31 am #1181686
    yoni p
    Participant
    This reply has been marked as private.
    September 19, 2016 at 12:33 pm #1181782
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    Before moving any further, lets do some tests.

    1. Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    2. Make sure you use the same prefix for both wordpress dashboard and site URLs.
    You can check it under Settings -> General.

    3. Please try to activate an default theme and see if the issue remain. If it is, please contact the hosting provider and see what they have.

    Let us know how this goes. We’d be happy to assist you further if this doesn’t help!

    Thanks for understanding!

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