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Archive / scroll-down link above the masthead doesn’t work neither does the video play
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  • May 10, 2016 at 7:51 am #984002
    ashleyswanson427
    Participant

    On the website http://kineticitsolutions.com, in Chrome only (!), we’ve noticed that the scroll-down link above the masthead doesn’t work neither does the video play. I believe that I have everything updated, and that I have checked any and all plugin issues. Do you have any idea what could be causing this issue?

    May 10, 2016 at 10:10 am #984242
    Nabeel A
    Moderator

    Hi Ashley,

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how this goes!

    May 13, 2016 at 12:42 pm #990023
    ashleyswanson427
    Participant

    Hi Nabeel,

    We did try this and it didn’t seem to help. any other thoughts on this? Thanks!

    May 13, 2016 at 7:35 pm #990505
    Rad
    Moderator

    Hi Ashley,

    I’m on chrome too and the video works, but not the scroll bottom button. Would you mind providing your admin login credentials in private reply?

    I see that you have custom javascript for scroll bottom, I’ll check if it’s related.

    Thanks!

    May 16, 2016 at 8:49 am #993597
    ashleyswanson427
    Participant
    This reply has been marked as private.
    May 16, 2016 at 9:03 am #993626
    Paul R
    Moderator

    Hi Ashley,

    I checked in chrome and it seems to be working on my end.

    http://screencast.com/t/M35E5xAwv

    Please clear your browser cache and try again.

    Thanks

    May 16, 2016 at 10:06 am #993743
    ashleyswanson427
    Participant

    We cleared the cache and tried in on several other machines and the problem persists. Up until this point we have only tried it on Macs. And now found that the video worked on Chrome on a PC and the scroll bottom anchor did not work. We have set this up on a development server dev.kineticitsolutions.com/home and the functionality works just fine in all of our testing. Could there be any other reason for this problem?

    May 16, 2016 at 11:59 am #993931
    Rahul
    Moderator

    Hi there,

    I tried it in Safari, Firefox, Chrome and Opera on my Macbook pro and everything works just fine!

    I am not sure how we can replicate this issue of yours.

    Please advise.

    Thanks

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