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  • #1319290
    shamus
    Participant

    Hoping you guys can help me out. I’m not able to load anything with cornerstone the boxes are just loading the whole time.

    Website is http://peak1.summitcountycleaning.com/

    Thank you!

    #1319829
    Christopher
    Moderator

    Hi there,

    Please connect to FTP and increase memory limit by adding following code in wp-config.php file :

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    Hope it helps.

    #1322730
    shamus
    Participant

    Didnt work 🙁

    I have disabled all 3rd party plugins. I tried to increase the memory limit in the wp-config file, I also did it in the PHP settings.

    #1322828
    Nico
    Moderator

    Hi There,

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    #1323082
    shamus
    Participant
    This reply has been marked as private.
    #1323454
    Paul R
    Moderator

    Hi,

    The WP admin login provided doesn’t seem to work.

    Kindly double check and let us know.

    Thanks

    #1323467
    shamus
    Participant
    This reply has been marked as private.
    #1323643
    Christian
    Moderator

    You have a problem with admin ajax. There are many factors that could cause this issue. Please try deactivating WordPress Heartbeat. See https://wptavern.com/how-to-take-control-of-the-wordpress-heartbeat-api

    One factor could also be limitations setup by your hosting provider. Please check your resource logs if it has been limited by your host.

    Thanks.

    #1327496
    shamus
    Participant

    Installed the plugin you recommended. Still didn’t work for me. Calling me host today but was hoping there was anything else I can try before I jump on the phone?

    #1328178
    Rad
    Moderator

    Hi there,

    I checked and it’s not loading due to internal server error. But there is no detail about it, hence, I enabled debug logging through wp-config.php but it’s not taking effect.

    Are you sure the FTP is pointing to correct installation? You also said that you already increased the memory limit, but I didn’t find it there. SO maybe it’s different installation.

    Thanks!

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