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  • January 10, 2017 at 5:53 am #1323736
    MakkBlakk
    Participant

    Hi
    We have seen an issue on our sales page that when entering a quantity and hitting return we lose the page. Please see the before and after shots attached. We have worked with the plugin developer to see if we can find the issue. They cannot see anything that would cause this and also do not see the same issue.

    Could you have a look and see if there is a conflict we cant see either within the theme or the custom css added.

    Thanks!

    Regards

    Mark

    January 10, 2017 at 6:29 am #1323780
    MakkBlakk
    Participant
    This reply has been marked as private.
    January 10, 2017 at 7:46 am #1323857
    Christian
    Moderator

    Hey there,

    It looks like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

    January 11, 2017 at 10:22 am #1325744
    MakkBlakk
    Participant

    How did you determine that it is the plugin causing an issue and not the custom css we have added?

    January 11, 2017 at 11:38 am #1325868
    Rupok
    Member

    Hi there,

    If you think it’s causing by your custom CSS then simply take off them and check again.

    Thanks!

    January 11, 2017 at 6:09 pm #1326319
    MakkBlakk
    Participant

    This is a totally unacceptable answer as you have supplied much of the custom code. You would be better placed to see if there is a conflict there….

    January 11, 2017 at 11:50 pm #1326791
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! Sorry for the the confusion. Please keep in mind that a custom css is only used to style an element. The custom css or a particular css snippet can change the color, border, background, font size and any other attributes of an element you’d like to style. The css cannot and will not change any events, ajax calls, php processes in the backend. The css cannot and will not do anything in WordPress except only to style an element or group of elements.

    Most of the issues on the pages would probably caused by a JS error which came from custom JS or from a 3rd party plugin. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thank you for your understanding.

    January 12, 2017 at 12:38 pm #1327549
    MakkBlakk
    Participant

    Hi Rue

    ok thank you. I am having the Plugin developer look at this via Team viewer on Monday so will let you know if I need anything further.

    Regards

    Mark

    January 12, 2017 at 4:46 pm #1327859
    Jade
    Moderator

    Feel free to let us know how it goes, Mark.

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