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  • September 20, 2016 at 5:51 am #1182964
    Wannabiz
    Participant

    Hello,

    I’m trying to upload a youtube video in Revolution Slider – as a video layer. The video looks fine in Youtube, and has a thumbnail and everything. When I enter the video’s url (or youtube ID), it says the video can’t be found (screen image attached). I tried it with another few videos but the result stays the same. What’s causing this? Help please!

    Site URL: www1.wannabiz.com

    Thanks.

    September 20, 2016 at 5:55 am #1182972
    Wannabiz
    Participant

    Screen Image

    September 20, 2016 at 5:55 am #1182973
    Paul R
    Moderator

    Hi,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 20, 2016 at 6:01 am #1182980
    Wannabiz
    Participant

    Sorry, I can’t do that due to security reasons. Can you point me to what you think might be the problem?

    September 20, 2016 at 6:05 am #1182983
    Paul R
    Moderator

    Please upload the image to your site then provide us the link.

    Thanks

    September 20, 2016 at 6:27 am #1182999
    Wannabiz
    Participant

    It seems that the video works, it’s just not clear why I get that error message on RS.

    Thanks anyway!

    September 20, 2016 at 7:45 am #1183063
    Christian
    Moderator

    You’re welcome. Regretfully, we couldn’t investigate if we couldn’t check your setup.

    Thanks.

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