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  • July 28, 2016 at 3:28 pm #1107660
    tarawilkin
    Participant

    Hi there,
    I goofed yesterday. I was updating plugins and accidentally updated Revolution Slider, which caused an error. (I know I shouldn’t have updated, as I am familiar with the package deal).

    I deleted the folder in my ftp, and tried to use wordpress to reinstall the plugin. It couldn’t copy a file (error was: /wordpress/wp-content/plugins/revslider/public/assets/assets/svg/busy-icons-svg/tablet-article.svg”) and said plugin install failed. I tried to install the plugin through ftp, but after all the files were copied over, it still didn’t show in my plugins directory in wordpress. Help?!

    Running WordPress theme 4.5.3
    X Version 4.6.1 (running child theme)
    Cornerstone version 1.3

    test website: http://www.a-e-sys.com/wordpress

    July 28, 2016 at 9:47 pm #1108163
    Lely
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    July 29, 2016 at 4:01 pm #1109386
    tarawilkin
    Participant
    This reply has been marked as private.
    July 29, 2016 at 10:38 pm #1109791
    Rad
    Moderator

    Hi there,

    Been trying to change folder and file permission and the error is still the same. This is more like file/folder ownership issue. You should contact your hosting provider as they are just the one who can change it since your account is on limited to current owner.

    Thanks!

    August 1, 2016 at 2:24 pm #1112516
    tarawilkin
    Participant

    Ok. They are asking what needs to be changed on the file/folder ownership. Is it the whole folder or just the file that errors out: “/wordpress/wp-content/plugins/revslider/public/assets/assets/svg/busy-icons-svg/tablet-article.svg”

    August 1, 2016 at 3:47 pm #1112644
    tarawilkin
    Participant

    I see the slider works on the home page but I can’t see the plugin in the backend. Is that part of the permissions problem?

    August 1, 2016 at 4:53 pm #1112740
    Nico
    Moderator

    Hi There,

    You could ask them to let you control the whole folder.

    I could not see any problem with your setup. Would you mind testing or asking your host to let your controll of everyhing

    Hope it helps.

    Thanks.

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