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  • June 21, 2016 at 5:16 pm #1053298
    daletmem
    Participant

    Hi there.
    Whenever I activate the Revolution Slider plugin, a message saying “record not found” appears and no contents are shown in my website.
    I have tried uninstalling the plugin and reinstalling it from scratch, and even uninstalling the X theme and reinstalling again, but nothing seems to change.
    This is very annoying because I really need this plugin to be working.
    Please, someone help me!

    June 21, 2016 at 10:53 pm #1053710
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in! Please provide us the site URL and if you don’t mind provide us login credentials in private reply, so we can take a closer look.

    Thanks.

    June 22, 2016 at 2:44 am #1053903
    daletmem
    Participant
    This reply has been marked as private.
    June 22, 2016 at 6:19 am #1054135
    Christopher
    Moderator

    Hi there,

    According to changelog page https://theme.co/changelog/, current version of X supports Slider revolution v5.2.5.2.
    Please connect to FTP and remove revslider folder, next navigate to X addons page and install it again.

    If it doesn’t help, please add define('WP_DEBUG', true); in wp-config.php file, refresh home page and in case you see errors, share them with us.

    Hope it help.

    June 22, 2016 at 8:09 am #1054258
    daletmem
    Participant

    I have already done that, but I will try again tonight and let you know.
    Thanks so much.

    June 22, 2016 at 8:45 am #1054307
    Joao
    Moderator

    Hi There,

    Let us know more details than.

    Joao

    June 23, 2016 at 6:34 am #1056156
    daletmem
    Participant

    OK. Solved!
    Here’s the thing: I think the error was caused because the plugin was activated, the homepage was set to put a slider above masthead, but there was no slider built already. As I created an empty one, the website started running fine.

    Anyway, thank you very much for the quick response.
    Hope this helps other people with se same issue.

    June 23, 2016 at 8:35 am #1056302
    Joao
    Moderator

    Hi There,

    I am glad you managed to figure out the issue, and thanks for your input to the community it might be helpful indeed for someone in the same situation.

    Please reach us if you need help with anything else.

    Joao

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