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[Moussa]

Hello,

I am posting this issue here hoping to find a solution to my misery. i have been struggling for the last week with a script in Rev.Slider that is making my whole website unresponsive.

when I de-activate the rev slider plugin. Everything works fine. When I activate it two things happens.

1. customization of the theme is unresposnive and I get an error
2. The rev slider loads *with or without the theme activate. However some features are blocked due to an error in a script. the script is attached.

I am not sure what to do?

[Christopher]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Moussa]

yes…

the link is packs.alrifai.com

[Moussa]

This reply has been marked as private.

[Moussa]

the ftp details are as follows:

host: packs.alrifai.com

[Moussa]

This reply has been marked as private.

[Rupok]

Hi there,

Thanks for writing back. I have tried to set a slider on your page and that was working fine as expected – http://prntscr.com/ba2wxq

I can’t see any error or can’t see any unresponsive issue.

If you really see any issue, kindly clarify them with screenshots so that we could understand the issue.

Thanks

[Moussa]

Here is the problem. When i try to edit a slider and replace one image with another. or do anything with ediditng. there is a scipt which is not loading. and giving error 503.

check attached http://prntscr.com/ba30st

[Moussa]

the link is here http://prntscr.com/ba30st

[Rupok]

Hi there,

Your screenshot was not uploaded correctly due to exceeded file size. Your attachment should be within 512KB. You can also use this tool to add your screenshot – http://prnt.sc

However I have tried to edit a slider and changed image but didn’t face any error. Are you facing this for any particular slider?

Thanks

[Moussa]

I have also a video here that shows whats going on..https://drive.google.com/file/d/0B56YYt5RfyjgREtEMW9XY2FYWGs/view

thankjs

[Moussa]

it is happening on all sliders.

[Rue Nel]

Hello There,

I am another staff checking on the thread! Regretfully I cannot replicate the issue. This is what I got when logging in and checking out one of the slider: http://prntscr.com/ba3b77

I would recommend that you clear your browser’s cache or use Chrome’s incognito mode and try to check your site again. Please let us know how it goes.

[Moussa]

Hello,

I still have the same issue. Can you log remotely to my computer via chrome remote so we can test this?

thanks

[Rue Nel]

Hello There,

Sorry we cannot do that. Could please try using Firefox or Safari to test your site again. It would be much better if you test it using Incognito mode or Private browsing mode.

Please let us know how it goes.

[Author]

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