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  • December 28, 2016 at 12:59 am #1306795
    Trung Nguyen
    Participant

    Hello Themeco,

    I updated a few plugins, one of them being revolution slider. I can’t find it anywhere and when trying to reinstall it gives me “Destination Folder Already Exist”

    In addition, I just noticed a random twitter icon at the top of the page a little off from the left. I have no idea where the code is.

    Thank you in advance.

    December 28, 2016 at 12:59 am #1306796
    Trung Nguyen
    Participant
    This reply has been marked as private.
    December 28, 2016 at 1:08 am #1306805
    Rupok
    Member

    Hi there,

    Thanks for writing in! It seems you have the plugin folder already and that might be incomplete. Let’s remove the plugin folder revslider from wp-content/plugins/ and try installing again.

    Cheers!

    December 28, 2016 at 1:35 am #1306830
    Trung Nguyen
    Participant

    Thank you for the quick reply!

    I have looked, I can’t find it under my plug ins

    December 28, 2016 at 1:46 am #1306839
    Lely
    Moderator

    Hi There,

    Please do give us your site URL and FTP credentials too so we can check. Thank you.

    December 28, 2016 at 2:38 am #1306871
    Trung Nguyen
    Participant
    This reply has been marked as private.
    December 28, 2016 at 2:50 am #1306873
    Christopher
    Moderator

    Hi there,

    Provided WP credentials didn’t work, we also need FTP credentials.

    Thanks.

    December 28, 2016 at 4:50 am #1306948
    Trung Nguyen
    Participant
    This reply has been marked as private.
    December 28, 2016 at 5:54 am #1307004
    Christopher
    Moderator
    This reply has been marked as private.
    December 28, 2016 at 6:02 am #1307010
    Trung Nguyen
    Participant
    This reply has been marked as private.
    December 28, 2016 at 8:44 am #1307182
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    The given login credentials doesn’t seem to be working here.

    Can you please double check it?

    Thanks for understanding!

    December 28, 2016 at 8:49 am #1307194
    Trung Nguyen
    Participant
    This reply has been marked as private.
    December 28, 2016 at 10:56 am #1307331
    Joao
    Moderator

    Hi There,

    I have re-installed Rev Slider for you and now it works,

    Hope it helps

    Joao

    December 28, 2016 at 4:27 pm #1307681
    Trung Nguyen
    Participant

    Thank you so much Joao!

    Greatly appreciated!

    December 28, 2016 at 9:49 pm #1308054
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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