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  • July 28, 2016 at 3:44 am #1106749
    cjohnwalsh
    Participant

    Hi there,

    I’ve looked through the forum and tried searching Google to see if anyone else has had this problem but I can’t find any answers.

    I have X installed on my website. I have an instance of Revolution Slide running below the masthead and have the ‘Enable scroll bottom anchor’ option enabled.

    When I view the home page of the website on a Windows laptop running Google Chrome and IE, the slider works perfectly.

    I have 4 slides in total. When I view the home page on my iPhone running iOS 9 using Safari or Google Chrome, the slider shows the first slide, then a tile appears as though it’s loading the next slide and doesn’t transition to any of the next slides.

    The total slide size is 2.68MB and preloaded slide size is 1.81MB. I have Lazy Load set to smart and have tried all options available here.

    The slider was working but seemed to stop working all of a sudden and I have no idea why.

    Is there any chance someone could take a look please. I am at a loss with this.

    The website is https://www.aero-i.com

    Thanks,

    Chris

    July 28, 2016 at 4:24 am #1106794
    Christian
    Moderator

    Hey there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 28, 2016 at 4:34 am #1106810
    cjohnwalsh
    Participant
    This reply has been marked as private.
    July 28, 2016 at 5:59 am #1106921
    Christian
    Moderator

    Hey Chris,

    Please try turning off lazy loading. If that doesn’t help, try other settings in Problem Handlings. See https://www.themepunch.com/revslider-doc/problem-handlings/

    Thanks.

    July 28, 2016 at 7:43 am #1107001
    cjohnwalsh
    Participant

    Hi Christian,

    Thanks for taking a look. I’ve got to the bottom of the problem.

    I had a video at the bottom of the page which is hosted on the same server. It’s a pretty big file. Over 300MB in size.

    I deleted the video and it fixed the problem.

    Not sure if it was buffering the video and eating up the bandwidth or if it was just a smiple conflict between the video and Revolution Slider.

    Either way, it’s all working again.

    Thanks for all your help.

    Chris

    July 28, 2016 at 10:16 am #1107204
    Rahul
    Moderator

    You’re Welcome!

    If you have any further queries, let us know. We’d be happy to assist you with everything.

    Thanks!

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