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  • December 22, 2016 at 5:05 am #1301580
    Jack D
    Participant

    I updated to Revolution Slider 5.3.1.5 and it appeared there was no problem. However, on checking today my sliders did not work in Opera, chrome, and Safari. I have reverted to 5.2.6 and the sliders do not appear to be working in Opera, Chrome and Safari although I have cleared the cache

    December 22, 2016 at 5:08 am #1301581
    Jack D
    Participant
    This reply has been marked as private.
    December 22, 2016 at 5:13 am #1301582
    Jack D
    Participant

    Also, I cannot see Sliders in Preview in Revolution slider set up

    December 22, 2016 at 6:42 am #1301628
    Christian
    Moderator

    Hey Jack,

    Please try the solutions suggested here https://www.themepunch.com/faq/troubleshooting-tips-for-5-0/

    Thanks.

    December 22, 2016 at 7:38 am #1301673
    Jack D
    Participant

    I have reverted to a previous version of my website and I have tried the suggestion you made but it’s still not working in all my browsers and I have cleared the cache. I have also reverted to an older version of slider revolution. can you please log in to my admin panel and see if you can see the problem please.

    December 22, 2016 at 8:50 am #1301740
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 22, 2016 at 9:20 am #1301775
    Jack D
    Participant
    This reply has been marked as private.
    December 22, 2016 at 10:38 am #1301842
    Joao
    Moderator

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes,

    Joao

    December 22, 2016 at 11:02 am #1301858
    Jack D
    Participant

    There is no point in doing that as I have restored my website to a version which was working perfectly last week from a backup with all the plugins so effectively nothing has changed.

    December 22, 2016 at 11:47 am #1301901
    Joao
    Moderator

    Hi Jack,

    There are some errors on the console.

    In order to find out what is hapenning we need to start from somewhere, please proceed as suggested above.

    Let us know how it goes,

    Thanks

    Joao

    December 22, 2016 at 11:56 am #1301913
    Jack D
    Participant

    I don’t understand what you mean but I have de-activated plugins but same problem

    December 22, 2016 at 11:56 am #1301914
    Jack D
    Participant

    You can de-activate all of them if you wish to check but I don’t think that is the the problem

    December 22, 2016 at 12:42 pm #1301938
    Jack D
    Participant

    I have discovered the problem it was with WP Rocket and I have rectified the problem. Thanks for your help

    December 22, 2016 at 4:59 pm #1302112
    Friech
    Moderator

    Glad you sorted things out, feel free to get in touch with us regarding any further queries about the X|Theme and Cornerstone.

    Cheers!

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