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  • November 29, 2016 at 1:35 am #1274263
    leverpunch
    Participant

    I’m currently facing an issue with the loading of 2 sliders on my home page. The contents on the inactive slides are badly formatted but would appear fine upon becoming the active slide.

    Kindly advise on how I can resolve this issue as it affects the look of the website.

    November 29, 2016 at 1:38 am #1274265
    leverpunch
    Participant
    This reply has been marked as private.
    November 29, 2016 at 1:51 am #1274275
    Christopher
    Moderator

    Hi there,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope it helps.

    November 29, 2016 at 3:00 am #1274333
    leverpunch
    Participant

    Hi,

    I did the usual debugging process of deactivating the plugins but I can’t seem to rectify the issue.

    Is there another way to investigate this?

    November 29, 2016 at 3:06 am #1274339
    Christopher
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    November 30, 2016 at 2:02 am #1275680
    leverpunch
    Participant
    This reply has been marked as private.
    November 30, 2016 at 5:23 am #1275861
    Christian
    Moderator

    Would you mind deactivating all third party plugins while we investigate. Also, please ensure everything is up to date.

    Thanks.

    November 30, 2016 at 11:25 pm #1277009
    leverpunch
    Participant
    This reply has been marked as private.
    December 1, 2016 at 12:44 am #1277087
    Rad
    Moderator

    Hi there,

    Looks like a bug on the carousel. I tried it on my installation and it’s the same, especially in the preview where the only active feature is the slider.

    This happens when slider’s width is greater than grid width. I’ll forward this for further checking, I tried some fix but it’s not working since positioning is done by javascript.

    Thanks!

    December 1, 2016 at 9:30 pm #1278333
    leverpunch
    Participant

    Glad that you were able to replicate the issue. Do keep me updated once your team is able to resolve the issue.

    Is there an estimated time of completion for this?

    Cheers,
    Alvin

    December 1, 2016 at 11:59 pm #1278428
    Rad
    Moderator

    Hi there,

    I can’t tell since this is 3rd party plugin. But I already forwarded this for further checking while I’m doing some checking of my own.

    Thanks!

    December 11, 2016 at 7:57 pm #1289445
    leverpunch
    Participant

    Any updates?

    December 11, 2016 at 10:41 pm #1289533
    Rad
    Moderator

    Hi there,

    None yet, but this is already on our list. We’ll provide updates when available.

    Thanks!

    December 27, 2016 at 1:09 am #1305361
    leverpunch
    Participant
    This reply has been marked as private.
    December 27, 2016 at 3:31 am #1305433
    Rad
    Moderator

    Hi there,

    There is no update yet, please stay tuned.

    Thanks!

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