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  • October 25, 2016 at 6:34 am #1229684
    Iolar
    Participant

    Its been forever but I want to get back to blogging and some studies. I’ve finished upgrading my site to the latest themeco x release and I’m on revolution slider version 5.3.0. Since updating, my headmast slider doesn’t seem to be resizing on smartphones. It does size correctly on normal screens but if you resize after it runs, it doesn’t resize. Basically it appears its not responsive.. The config in the slider looks good and I couldn’t find anything in the forum so I thought I’d ask =)

    thanks team!

    October 25, 2016 at 7:20 am #1229716
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    October 25, 2016 at 7:37 am #1229737
    Iolar
    Participant

    Hey,

    Sorry it didn’t link for some reason argh! its https://esbnetworking.com

    October 25, 2016 at 9:02 am #1229845
    Christian
    Moderator

    Hey there,

    Would you mind providing us with WordPress Admin username / password so we can take a closer look at you Slider Revolution settings?

    Thanks.

    October 25, 2016 at 9:17 am #1229871
    Iolar
    Participant
    This reply has been marked as private.
    October 25, 2016 at 10:07 am #1229940
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    You can try with the following plugins to clear the cache. It’s necessary to clear cache of your theme after making an update to it.

    – W3 Total Cache: https://wordpress.org/plugins/w3-total-cache/
    – WP Super Cache: https://wordpress.org/plugins/wp-super-cache/

    Let us know if this doesn’t help, we’d be happy to further investigate the issue!

    Thanks for understanding!

    October 25, 2016 at 5:28 pm #1230572
    Iolar
    Participant

    Hi,

    I’ve tried clearing the cache but I’m still seeing the same issues
    Thanks

    October 25, 2016 at 5:56 pm #1230589
    Iolar
    Participant

    Hey,

    Just a further note, I think this is a browser issue with Chrome (I’ve version 54.0.2840.71 installed) and Internet Explorer (I’ve version 11.10240 installed). I believe the mobile one is working though =)

    October 26, 2016 at 12:53 am #1230946
    Rupok
    Member

    Hi there,

    Themepunch confirmed about the issue and will release and update within 24 hours as they said. Kindly wait a bit or try to downgrade to previous version. We are really sorry for the inconvenience and trying to get the fix as soon as possible from the plugin developers.

    Thanks!

    October 26, 2016 at 11:11 am #1231748
    Darshana
    Moderator

    Hi there,

    We have released an update of Revolution Slider (v5.3.0.2), to fix most of the issues reported by the users recently. Please make sure to take a backup of your sliders, update your revolution slider plugin and then you can re-import your sliders.

    Also make sure to clear your cache before testing your site.

    Thanks!

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