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  • June 10, 2016 at 9:59 am #1035965
    dsm_wp
    Participant

    I updated both the X theme and revolution slider a few minutes ago and now I am receiving the following error:

    Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
    This includes make eliminates the revolution slider libraries, and make it not work.

    The site is dsmea.com

    Thanks!

    June 10, 2016 at 9:59 am #1035969
    dsm_wp
    Participant
    This reply has been marked as private.
    June 10, 2016 at 11:00 am #1036045
    Rahul
    Moderator

    Hey There,

    Would you mind reinstalling the revolution slider plugin manually?

    You can do so by removing it via FTP and then installing it again from Dashboard > X addons.

    Thanks

    June 13, 2016 at 8:40 am #1039585
    dsm_wp
    Participant

    I did that, and now I’m getting this error upon trying to re-install it:
    “Your WordPress file permissions do not allow plugins to be installed.”

    However, I can install other plugins, just nothing included in the X addons section.

    June 13, 2016 at 9:51 am #1039691
    Rahul
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    June 14, 2016 at 1:04 pm #1041828
    dsm_wp
    Participant
    This reply has been marked as private.
    June 15, 2016 at 3:15 am #1042836
    Christian
    Moderator

    Please clear all caches and then disable all third party plugins while we investigate.

    Thanks.

    June 15, 2016 at 8:13 am #1043158
    dsm_wp
    Participant

    Ok, please keep my updated as to the progress of the issue.

    June 15, 2016 at 11:14 am #1043493
    Christian
    Moderator

    Hey there,

    This looks like an issue with your WordPress permissions setup. I tried to login using FTP but I couldn’t login with the previously given credentials. Please give us the correct access.

    Thanks.

    June 17, 2016 at 9:28 am #1047079
    dsm_wp
    Participant
    This reply has been marked as private.
    June 17, 2016 at 1:08 pm #1047348
    Joao
    Moderator

    Hi There,

    Could you provide us your ftp address I tried connecting with the above provided but without success.

    Thanks

    Joao

    June 23, 2016 at 11:30 am #1056593
    dsm_wp
    Participant
    This reply has been marked as private.
    June 23, 2016 at 7:58 pm #1057317
    Rad
    Moderator

    Hi there,

    Should be okay now, your slider asset files are corrupted and I uploaded my own copy.

    Thanks!

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