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Posts
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Hi,
We noticed that revolution slider on both of our sites by X theme is giving this error. See file attached. Error is not persistent and so far we only saw it on mobile devices. When browser is refreshed it can disappear or stay. Not sure how to eliminate it.
Thank youHi There,
This is an issue that happened in a few installations during the upgrade.
Our development team is still studying why this is happening a very few cases and we still did not find the cause since the updating is running well in most of the cases.
For the moment we believe we have a manual fix for this issue.
Another customer found this solution which has solved a couple of cases and I would like to ask you to try.
Via FTP access wp-content/plugins/revslider/public/assets/ and find the asset.zip.
Unzip it and load it again on the same folder.
Let us know how it goes.
Thanks
Joao
Thank you! We have updated both sites per your instructions. We will test during next several days to make sure this goes away. Can you please update when new version of X Theme comes out that fixes this issue?
Thank you!Hi There,
You’re welcome! This was already forwarded to our developer for some further investigation. Although, this might be something related to connection issue during the update. I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.
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