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November 8, 2016 at 4:08 pm #1249261
Eric BudParticipantHi,
I just updated X theme then updated Cornerstone,
After getting everything back to where I want it I realized that Revolution Slider needed to be updated ( figuring a small issue I was having could be fixed with the update, I did it ).
Currently none of my previous sliders are working.
I can play them in the Rev.Slider editing window but they won’t play in preview window ( attached image ) and certainly not on my website.
It’s been hours and I can’t figure this out.
I even uploaded a template ( Newsletter Hero ) just to see if the issue was with the slides I created in previous versions, no dice; couldn’t get Newsletter Hero to be visible either.
I know one option is to uninstall Rev.Slider then reinstall via X’s addon section but I feel if I do that I’ll loose all the sliders I created over the past 6 months.
Any help would be much appreciated.November 8, 2016 at 6:22 pm #1249377
JadeModeratorHi there,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
November 9, 2016 at 12:00 pm #1250410
Eric BudParticipantThank you for the reply but after reinstalling everything again from backup it seems to be working.
I appreciate the fast response.November 9, 2016 at 12:47 pm #1250453
RahulModeratorGlad it is working now!
Let us know if we can help with anything else.
Thank you.
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