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  • #1249261
    Eric Bud
    Participant

    Hi,
    I just updated X theme then updated Cornerstone,
    After getting everything back to where I want it I realized that Revolution Slider needed to be updated ( figuring a small issue I was having could be fixed with the update, I did it ).
    Currently none of my previous sliders are working.
    I can play them in the Rev.Slider editing window but they won’t play in preview window ( attached image ) and certainly not on my website.
    It’s been hours and I can’t figure this out.
    I even uploaded a template ( Newsletter Hero ) just to see if the issue was with the slides I created in previous versions, no dice; couldn’t get Newsletter Hero to be visible either.
    I know one option is to uninstall Rev.Slider then reinstall via X’s addon section but I feel if I do that I’ll loose all the sliders I created over the past 6 months.
    Any help would be much appreciated.

    #1249377
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1250410
    Eric Bud
    Participant

    Thank you for the reply but after reinstalling everything again from backup it seems to be working.
    I appreciate the fast response.

    #1250453
    Rahul
    Moderator

    Glad it is working now!

    Let us know if we can help with anything else.

    Thank you.

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