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  • January 17, 2017 at 5:39 am #1333354
    cptofield
    Participant

    Hello,

    I have a particular problem with my Video-Header, but it only appears in FireFox.

    First the Video plays properly and as soon as the Slide switches, it disappears.

    This doesn’t happen in Chrome.

    Link to the site: http://cameraonline.de/sites/www.gearflix.com/

    Can you help?

    January 17, 2017 at 7:30 am #1333478
    Christian
    Moderator

    Hey there,

    Please try the solutions suggested in https://www.themepunch.com/faq/troubleshooting-tips-for-5-0/

    Thanks.

    January 17, 2017 at 9:20 am #1333595
    cptofield
    Participant

    Hello,

    Thanks for your suggestion!

    Unfortunately it has not changed anything 🙁

    January 17, 2017 at 10:38 am #1333714
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 18, 2017 at 2:28 am #1334695
    cptofield
    Participant
    This reply has been marked as private.
    January 18, 2017 at 3:06 am #1334727
    Lely
    Moderator

    Hello There,

    I tried testing on firefox:http://screencast-o-matic.com/watch/cbVFQhQmrb
    The video stays there. Can you provide the OS you were using? I have tested in Windows 10.

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