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[lisacole1]

Hi
http://www.rupertpoole.co.uk

Slider Revolution was working fine yesterday, today it’s not showing in the plugins folder, though it is in the FTP.

If I try to add it through addons it says “504 Gateway Time-out
The server didn’t respond in time. ”

Earlier today I was getting other error messages about missing folders that I can’t replicate now.

Is this likely to be a hosting issue or something else? The hosts say that I cannot install wordpress 4.5.2 because it isn’t supported yet on the shared hosting server.

[Prasant Rai]

Hello Lisa,

Thanks for writing in1

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[lisacole1]

This reply has been marked as private.

[Lely]

Hi There,

Thank you for the credentials.
I tried checking the plugin in page and I got the following error on the console:

plugins.php:1 Uncaught SyntaxError: Unexpected token o in JSON at position 1
plugins.php:1 Uncaught SyntaxError: Unexpected token o in JSON at position 1
3(index):451 WebSocket connection to 'wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data' failed: Error during WebSocket handshake: Unexpected response code: 403

Please check in with your hosting provider about this error.

[lisacole1]

Thank you – they say:
Regarding your email, I checked your domain name and this is pointing correctly to the servers of Fasthosts and as of the moment, we do not have any reported issues in our servers as well. I also checked the error log for your site and I am able to get this information:

[Wed Jun 29 07:16:54.313673 2016] [fcgid:warn] [pid 57449] [client 82.38.171.206:54206] mod_fcgid: stderr: PHP Warning: include_once(): Failed opening ‘/home/hp3-linc2-nfs1-w/811/24811/user/htdocs/wp-content/plugins/content-views-query-and-display-post-page/includes/3rd-plugins.php’ for inclusion (include_path=’.:/usr/share/pear’) in /home/hp3-linc2-nfs1-w/811/24811/user/htdocs/wp-content/plugins/content-views-query-and-display-post-page/content-views.php on line 35, referer: http://www.rupertpoole.co.uk/wp-admin/update-core.php?action=do-plugin-upgrade
[Wed Jun 29 07:17:59.121414 2016] [fcgid:warn] [pid 57449] [client 82.38.171.206:54206] mod_fcgid: read data timeout in 60 seconds, referer: http://www.rupertpoole.co.uk/wp-admin/update-core.php?action=do-plugin-upgrade
[Wed Jun 29 07:17:59.124255 2016] [fcgid:warn] [pid 57449] (110)Connection timed out: [client 82.38.171.206:54206] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://www.rupertpoole.co.uk/wp-admin/update-core.php?action=do-plugin-upgrade
[Wed Jun 29 10:44:05.949339 2016] [fcgid:warn] [pid 3419] [client 82.38.171.206:43520] mod_fcgid: read data timeout in 60 seconds, referer: http://www.rupertpoole.co.uk/wp-admin/admin.php?page=x-addons-home
[Wed Jun 29 10:44:05.952357 2016] [core:error] [pid 3419] [client 82.38.171.206:43520] End of script output before headers: php56-cgi, referer: http://www.rupertpoole.co.uk/wp-admin/admin.php?page=x-addons-home
[Wed Jun 29 12:34:51.220267 2016] [fcgid:warn] [pid 47400] [client 82.38.171.206:32932] mod_fcgid: read data timeout in 60 seconds, referer: http://www.rupertpoole.co.uk/wp-admin/admin.php?page=x-addons-home
[Wed Jun 29 12:34:51.221407 2016] [core:error] [pid 47400] [client 82.38.171.206:32932] End of script output before headers: php56-cgi, referer: http://www.rupertpoole.co.uk/wp-admin/admin.php?page=x-addons-home

It seems that the installation for the theme that you are trying to do in the server is running more than the execution time of 60 seconds that is why you are experiencing the issue. The standard execution time of your server is only 60 seconds. In the meantime, if you experience any further issues, please reply to this email.

Thanks again for contacting us.

Best regards,

Janine
Fasthosts Customer Support”

So, is that something I’ve done wrong or something that might be solved by moving hosts?

[Paul R]

Hi Lisa,

I checked in your plugins folder and your revslider files are corrupted.

I went ahead and reuploaded the plugin through ftp.

You may activate it in your dashboard.

Thanks

[lisacole1]

Thank you, I have activated it and I’m just updating it now but it is taking a long long time. Is this a hosting problem because I’m happy to change hosts?

[Christian]

It is most probably a hosting issue. Please try switching host.

Thanks.

[Author]

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