Topic: Returning customer? Click here to login – Link not working

Tagged: x

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Posts
January 24, 2017 at 5:22 am #1342905

portridge
Participant

Returning customer? Click here to login

This link is on the checkout page but does not work. The reads as “/checkout/#”

I assume that I’ve just not selected which page is the “login page”? Please advise.

Thanks.

January 24, 2017 at 5:23 am #1342906

portridge
Participant

casenaces.portridge.uk

WP 4.7.1

WC 2.7.0-beta-1

January 24, 2017 at 6:40 am #1343008

Lely
Moderator

Hi There,

Would you mind providing us with login credentials so we can take a closer look on your Woocommerce settings? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

January 24, 2017 at 12:41 pm #1343500

portridge
Participant

This reply has been marked as private.

January 24, 2017 at 5:06 pm #1343848

Nico
Moderator

Hi There,

I could see that you are not using the version compatible with X theme.

Please downgrade your woorcommerce to the version where it is compatible with X.

You could download compatible with X here:

https://wordpress.org/plugins/woocommerce/developers/

For version checking, you could check the link below:

https://community.theme.co/kb/version-compatibility/

Hope it helps.

Let us know how it goes.

Thanks.

January 25, 2017 at 3:05 am #1344405

portridge
Participant

Thanks I will try that. However, be aware that I installed woo via the x theme addons page. Shouldn’t you be installing the correct version?

January 25, 2017 at 9:06 am #1344748

Lely
Moderator

Hello There,

It is working now when I checked. See this:http://screencast-o-matic.com/watch/cbVT2pQsWe.
We have forwarded this version issue to our developer. We will let you know once we have an update.
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