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  • January 12, 2017 at 9:10 am #1327260
    coconutartist
    Participant

    My old website failed and I had to create a clean install of the domain and start a new build. However, the API keeps thinking I already use x theme. I cannot get the license to renew. The URL is the same, which is causing confusion, but I don’t know how to fix it.

    url: http://www.beamerfilms.com
    I am using 4.0.3 with latest WordPress

    Thanks
    Koreen

    January 12, 2017 at 11:05 am #1327426
    Joao
    Moderator

    Hi THere,

    At this time you will need to perform a manual update, we no longer use API key, now we use your Themeforest purchase code.

    1. Revoke your License from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    2. Temporary disable any caching plugins and purge all your server cache.

    3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    Let us know how it goes.
    Thanks!

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