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[kellyeckert1]

Hi, I installed X in a brand new WordPress site and activated two demos. I did not like how either demo looked and decided I wanted to start from scratch—since I read that you can’t remove a demo once you’ve installed it (except for deleted individual pages and posts).

So, I uninstalled the X Theme and then re-installed it, in hopes that the demos would disappear.

First, I’m getting the “You’re almost finished!” message that I need to “input code and hit enter” (purchase code). I had done that with the first install, but I did it again and get this message:

“We’ve checked the code, but it doesn’t appear to be an [sic] Cornerstone purchase code or Theme license. Please double check the code and try again.”

It is the same code I had used originally, so I’m not sure what else I can use. Is the problem that I already used it and didn’t do something to “de-register” it?

Second, the damn demos are still there. Yuck.

Is there any way I can create a totally clean page with only *my* formatting, *not* the demo formatting?

Thanks in advance.

(Frustrated because claims were X is easy and elegant.)

Kelly

[kellyeckert1]

UPDATE: I unassigned the site in my ThemeCo account then tried the code again in my WordPress admin area, and it still didn’t work.

[Rue Nel]

Hello There,

Thanks for writing i! To properly validate, revoke and revalidate your site, please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Please let us know how it goes.

[Author]

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