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  • July 25, 2016 at 11:30 am #1102104
    Debora G
    Participant

    Hi there,

    I’d like to assign one of my licenses to the website owner in a new account.

    Can I please have your assistance on this?

    Thanks,
    Debora

    July 25, 2016 at 11:31 am #1102110
    Debora G
    Participant
    This reply has been marked as private.
    July 25, 2016 at 11:56 am #1102165
    Rahul
    Moderator

    Hello There,

    Thanks for writing in! Please login to your account and assign the license. You must insert in this format your-domain.com or the url of your site (WP dashboard > General > Settings) and you can also insert the url of your dev site.

    If still not working, please do logout, clear your browser’s cache and login to your account again. You can even use Chrome’s incognito mode to make sure that you can assign a site from your account.

    Please let us know how it goes.

    July 25, 2016 at 12:07 pm #1102183
    Debora G
    Participant

    Hi there,

    I’m sorry but I don’t get your answer.
    I would like to create a new account on the X community.theme.co so the site owner get assistance on his website from you.

    I’ve read this topic wich describes what I need, but thought you had to take some action to.
    https://community.theme.co/forums/topic/assigning-support-access-to-client/

    Are we talking about the same thing?

    Thanks,
    Debora

    July 25, 2016 at 1:14 pm #1102270
    Rupok
    Member

    Hi Debora,

    Sorry for the confusion. We’ll free up the mentioned license key so that you can create another account with that. We’ll update you.

    Cheers!

    July 27, 2016 at 3:10 am #1104760
    Debora G
    Participant

    Hi there,

    Would be nice if you update me.

    Thanks,

    Debora

    July 27, 2016 at 7:29 am #1105021
    Rubin
    Keymaster

    Hey There,

    The purchase code is freed up and can be used to create a new account or add it to an existing one.

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