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Archive / Purchased 4 licenses across 2 accounts, cannot recover 1 account
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  • October 31, 2016 at 8:22 pm #1238610
    raindogsolutions
    Participant

    Hi,

    I have purchased a total of 4 licenses for the X theme, but two purchases have been made with 2 different accounts, both in my name. I have access to one of the two accounts (username raindogsolutions) but I cannot seem to recover the other account via username or email address. The account I cannot recover contains licenses for 2 X theme purchases, used for raindogsolutions.ca and videoconversions.ca. It would be awesome if you could move those two licenses to the account I DO have access to (username raindogsolutions), and delete the old (no longer needed) second account. At the moment I would like access to these as I need to unlink the videoconversions.ca domain from one of the X licenses I cannot currently access.

    Thanks!

    November 1, 2016 at 8:02 am #1239096
    Joao
    Moderator

    Hi There,

    Please provide all your 4 purchase codes in a private reply in order that we can merge your accounts.

    Thanks,

    Joao

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