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Posts
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Hi X-Team!
I bought a license last year.
But I can’t verify this.
This notification comes when I add the code.
“This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.”
How can I do this.
And also I have the problem with “Visual Composer”
When I don’t update the plugin, it doesn’t work anymore.
Can you help me?
Hello There,
Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
Please do the following:1] Please go to X Addons > Home and revoke the validation. – If you can´t scape to step 2
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/
Hope this helps.
Joao
Hi there,
So you can’t see the license on your account? That means it’s already registered on other account. Could you provide your purchase code so that we could check which account it belongs to?
Cheers!
Hi Sarah,
Based on your message I am not sure if you still need assistance.
Please provide us more details about the situation in case you do it.
Thanks
Joao
Hi Joao,
the Problem is:
– I want to plugins automatically updated. (Cornerstone, Visual Composer)
– For update, I have to validate the Purchase Code.
– I already registered the code and validated it.
– But on license-Site I can’t find my purchase code any more. And when I want to verify it once more, this notification comes: “This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.”* Fundamental question:
– When I buy x-theme, I buy plugins with it, isn’t it?
– Or should I buy other plugins seperately for further updates?
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