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  • June 21, 2016 at 1:28 pm #1052987
    yvonne621
    Participant

    Hello,

    I’m trying to registering a purchase code but am getting this message.

    “This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.”

    I thought maybe I had another account that I must have added it to but it doesn’t appear that there is one under any of my other email addresses so I’m not sure what to do.

    Thanks,

    Yvonne

    June 21, 2016 at 1:28 pm #1052988
    yvonne621
    Participant
    This reply has been marked as private.
    June 21, 2016 at 2:02 pm #1053032
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    I will also forward this to our accounts manager.

    You can try this first, check your license page.

    https://community.theme.co/users/yvonne621/licenses/

    Then revoke your domain. Check attached for guide.

    After that revalidate your domain.

    Let us know how it goes.

    Thanks.

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