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  • September 6, 2016 at 10:49 am #1163197
    anabellem
    Participant

    Hi,

    I have recently developed my website using X-Theme Cornerstone, but it’s asking to validate cornerstone again. I have entered the purchase code, but I get an error message. I have also unassigned and reassigned the URL to the purchase code in my THEMECO account and nothing.

    September 6, 2016 at 10:49 am #1163200
    anabellem
    Participant
    This reply has been marked as private.
    September 6, 2016 at 11:26 am #1163243
    Joao
    Moderator

    Hi There,

    At this time you will need to perform a manual update of X.

    Please do the following

    1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

    https://community.theme.co/my-licenses/

    2. Temporary disable any caching plugins and purge all your server cache.

    3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

    4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

    5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

    Let us know how it goes.

    Thanks!

    Joao

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