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Hi I have three x theme licenses. I just bought a new one and validated it via wordpress. I am working in a staging environment and validated it from there, and then want to make sure I can move it to the production when I am ready. I can’t see on my themeco login where to add it. It simply shows the other two I bought and then when I add it it said it was already validated.
Thanks,
KathyHey There,
Thanks for writing in!
Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url:
https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.
Hope that helps
I am having trouble with revoking the license. I went and unassigned it. But I can’t find where to revoke it. I tried to reassign it to my login instead of my clients but it still think it is attached to the other one. I have two logins, one for me and one for client and I put the license on the clients login. I did go to x addons and removed the unvalidated from wordpress.
Thanks for your help.
Sorry, that does not work, it is in the assign state, but it needs to be on another login. I put it on my clients login by accident.
Hi There,
Just assign your new URL on https://community.theme.co/my-account/
Than go to your website Addons and assign your license.
Hope that helps
Joao
Hello,
Yes, I have done this, I get this error:
This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.It is registered with [email protected] and should be kbosland.
Hi We will need access to your Wp Admin Dashboard, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks
Joao
Hi There,
I was able to validate your site by going to WP Admin Dashboard > Addons > Entering the purchase code > Pressed Enter.
Hope we helped.
Joao
That is not the problem. The problem is it connected to the wrong themeco login. I need it on mine, not the one it is on. I mistakenly was logged into another account when I connected. It is still on the wrong account. I appreciate your assistance.
Hey There,
Log into the other account and go to Account > Manage Licenses and remove the validation of the site / remove the site. Then go into your other account and go to Account > Manage Licenses and add the site and validate it with the new purchase code. Once that’s done you’re all set!
Hi I have done this, several times. I get this error:
This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you.
For the registered account I clicked on the x and unassigned the site. The license is still listed there, I am not sure how to remove it completely. I have included all relevant logins in this post, so please feel free to try it.
Thanks,
Kathy
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