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[TMD]

Hello, I’ve just moved a site from staging to my client’s live server. When I try to validate the theme with the same purchase code used on the staging site, it says the code is already being used and takes me to my Themeco account, but I don’t see it listed there. I’m assuming there is another account associated with this license, but I cannot figure out what it is. I will private reply with the sites in question and the purchase code.

[TMD]

This reply has been marked as private.

[Rahul]

Hey There,

Thanks for writing in!

In order to use the same Purchase code, first you have to revoke your license from the current site. Once you are moved successfully, you can re-assign your website with the same Purchase code.

Follow these steps :

1] Please go to X Addons > Home and revoke the validation. If you haven´t registered skip to step 2.

2] Please login to your account and revoke the license. https://community.theme.co/my-account/

3] After you have revoke the license, you need to re assign the license again to your site using this url:

https://www.your-domain.com/.

You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address

4] Go back to X Addons > Home again, and insert the license again.

Let us know the credentials and we will look after you.

Thanks.

[Author]

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