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  • July 8, 2016 at 5:07 am #1077726
    arthurdupuy
    Participant

    Hello,

    To update my X theme, I need the purshase code but they say to me that :
    This purchase code has already been registered. You may have an additional account.
    I only need the update for my new website alveusclub.com

    Thank you

    Arthur

    July 8, 2016 at 5:15 am #1077731
    arthurdupuy
    Participant

    Futhermore when I try to update Cornestone, Here is the answer :

    July 8, 2016 at 7:51 am #1077841
    Joao
    Moderator

    Hi There this Cornerstone error is happening because your theme is not validated.

    Please do the following:

    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hope this helps.

    Thanks

    Joao

    July 11, 2016 at 6:27 am #1081210
    arthurdupuy
    Participant
    This reply has been marked as private.
    July 11, 2016 at 7:13 am #1081247
    Darshana
    Moderator
    This reply has been marked as private.
    July 12, 2016 at 5:09 am #1082845
    arthurdupuy
    Participant

    I’ve just removed the redirection to our old website alveus.club. I use the exact domain for validation but it still doesn’t work as you can see attached !

    Please help !

    July 12, 2016 at 5:42 am #1082878
    arthurdupuy
    Participant
    This reply has been marked as private.
    July 12, 2016 at 9:19 am #1083152
    Joao
    Moderator

    Hi There,

    Please let us know in a private meessage which license you are trying to assign to which website.

    Also provide us your WP Admin Credentials

    Also make sure your URL is correctly assigned at https://community.theme.co/my-account/

    Thanks

    Joao

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