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  • November 3, 2016 at 8:40 pm #1243198
    s_mocko
    Participant

    has x removed the product description, review and additions information tabs?

    My site is having them not as tabs but just a bullet link. look here

    Can I get these to be a tab instead like the old way?

    November 3, 2016 at 11:32 pm #1243355
    Paul R
    Moderator

    Hi,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    November 4, 2016 at 7:54 pm #1244589
    s_mocko
    Participant

    oops,

    Sorry, http://eurekawellness.com.au/shop/detox/k-b-juniper-plus-2/

    November 5, 2016 at 2:55 am #1244789
    Christopher
    Moderator

    Hi there,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope it helps.

    November 16, 2016 at 6:37 am #1259265
    s_mocko
    Participant
    This reply has been marked as private.
    November 16, 2016 at 8:05 am #1259342
    Christian
    Moderator

    Please remove your Facebook Pixel code then test again.

    Thanks.

    November 17, 2016 at 7:31 am #1260973
    s_mocko
    Participant

    The pixel was in google tag manager. I removed it and deactivated all plugins accept woocommerce. Still the same.

    November 17, 2016 at 9:16 am #1261114
    Christian
    Moderator

    I see you’re using Cloudflare. Please clear all caches including your browser cache and deactivate Cloudflare and related plugins then check again. If that doesn’t help, keep all third party plugins disabled while we investigate.

    Also, would you mind downgrading WooCommerce to version 2.6.4? That is the currently supported version. See https://community.theme.co/kb/version-compatibility/

    Thanks.

    December 10, 2016 at 5:18 am #1288256
    s_mocko
    Participant

    Hi,

    So I did all of that and it didn’t work.

    here is the staging site because I can’t take off all plugins on my actual site and wait for you to get back to me.

    http://eurekawellness.com.au/staging

    December 10, 2016 at 5:46 am #1288276
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! I have checked your site and everything is fine. Please be advised that you can enable the WooCommerce Tabs in the customizer. You can go to Appearance > Customize > WooCommerce > Single Product and enabled the tabs. Please see this screenshot: http://prntscr.com/dhnmrh

    Hope this helps.

    December 10, 2016 at 5:47 pm #1288618
    s_mocko
    Participant

    Hi, I turned it on and it still is not in a tab. I turned it off before because I thought it would hide it completley But it is still as a dot point.

    http://pasteboard.co/8iHVtIIiz.png

    December 11, 2016 at 2:00 am #1288810
    Christopher
    Moderator

    Hi there,

    The issue may caused by your customization in child theme. Please activate parent theme, clear cache and check again.

    Let us know how it goes.

    December 12, 2016 at 3:53 am #1289707
    s_mocko
    Participant
    This reply has been marked as private.
    December 12, 2016 at 4:55 am #1289751
    Paul R
    Moderator

    Hi,

    Can you provide us your ftp login details in private reply.

    I need to check the files in your child theme.

    Thanks

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