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  • #1258521
    Kim g
    Participant

    Hello-

    I am using a promo bar here:

    Home

    When the promo bar is active the widget area in the topbar goes away:
    http://devv.rayrolando.com/wp-content/uploads/2016/11/Screen-Shot-2016-11-15-at-5.19.07-PM.png

    When the promo bar is disabled you can see the widget area (green triangle right hand corner):
    http://devv.rayrolando.com/wp-content/uploads/2016/11/Screen-Shot-2016-11-15-at-5.20.58-PM.png

    Please advise how I might have that widget area available when promobar is active.

    Kim

    #1258849
    Darshana
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    #1259519
    Kim g
    Participant
    This reply has been marked as private.
    #1259622
    Thai
    Moderator

    Hi There,

    Could you please enable the promo bar again?

    Thanks,

    #1259670
    Kim g
    Participant

    The promo bar is enabled. If you closed it you will have to restart your browser or try another browser to bring it back up.

    #1259897
    Nabeel A
    Moderator

    Hi again,

    It looks like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

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