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[rapsojo]

Hi,

When I go into Add on > Product Validation it says I am validated and automatic updates are running but they aren’t. And when I try to update my Theme it says I need to validate my product?

Also I am not sure if the validation code in WordPress and my xtheme account are suppose to be the same because they are different for my website? I have tried looking in the threads but can’t seem to find the exact answer?

http://www.rowenstreetkinder.com.au

[Rue Nel]

Hello There,

Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials, if necessary, so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password (only if necessary)

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

For the meantime, please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[rapsojo]

Hi!!! I have managed to nut my way through, I was searching the knowledge base with the wrong terms. My domain name had changed and I didn’t realise the impact. Thanks so much! Might want to add that one to your FAQs on the page!!

[Joao]

Hi There,

That is great to hear it and thanks for your input I will pass it on for consideration.

All the best,

Joao

[Author]

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