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[torchristensen]

Hi,

I have a valid licence, but is unable to validate our development site.
When entering the Envato Purchase Code i get a “Uh oh, we couldn’t check if this license was valid.” along with the detailed information:

array(6) {
[“headers”]=>
object(Requests_Utility_CaseInsensitiveDictionary)#52 (1) {
[“data”:protected]=>
array(4) {
[“date”]=>
string(29) “Wed, 28 Sep 2016 13:39:01 GMT”
[“server”]=>
string(58) “Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4”
[“content-length”]=>
string(3) “491”
[“content-type”]=>
string(29) “text/html; charset=iso-8859-1”
}
}
[“body”]=>
string(491) ”

I have, based on the other answers on this forum, changed the development URL in the ThemeCo to the information present under Settings/General/Site Address – without any positive result.

Please help.

[Joao]

Hello There,

Thanks for providing the login information. I can confirm that the error is existing in your site. This issue is related to SSL. Your PHP configuration may not be configured properly. We would advise contacting your host about this. In the meantime, you can fix your WordPress installation by adding this code to a child theme:

add_filter( 'https_ssl_verify', '__return_false' );

This allows WordPress to skip verification when making outbound HTTP requests

For more troubleshooting and validation connection issues, please check out our knowledge base here:
https://community.theme.co/kb/connection-issues/

Hope this helps.

Joao

[torchristensen]

I’ve tried the child theme – and the http://new.margin-sons.dk or new.margin-sons.dk
Without any luck 🙁

[Darshana]

Hi there,

You’re having this issue because, most probably your server environment doesn’t have PHP cURL extension installed. Please get in touch with your hosting provider and ask them to check it for you.

Let us know how it goes.
Thanks!

[torchristensen]

we have these installed:
curl install
libcurl3:i386 install
libcurl3-gnutls:i386 install
python3-pycurl install

and no – we still cannot connect/verify.

Thanks in advance

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials
– Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[torchristensen]

This reply has been marked as private.

[Rad]

Hi there,

Your site is unable to contact our server. Please try this other threads https://community.theme.co/forums/topic/validation-fix-installed-curl-on-my-vps-and-it-works/, https://community.theme.co/forums/topic/uh-oh-we-couldnt-check-if-this-license-was-valid/page/3/. You have to restart your server or web services (eg. apache) after doing that.

Another possible cause is maybe related to firewall. Please make sure that your firewall or security setting isn’t blocking outgoing or incoming requests from community.theme.co.

Thanks!

[Author]

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