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  • January 30, 2017 at 11:33 am #1351081
    BIESSE CP
    Participant

    Hi, I’m having problems with thema X – Child ThemeVersione: 1.0.0.
    I can no longer make changes in the various pages of my site

    January 30, 2017 at 12:53 pm #1351171
    Rahul
    Moderator

    Hi There,

    Thank you for contacting us 🙂

    Would you mind sharing the URL to your Website along with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 3, 2017 at 4:22 am #1356551
    BIESSE CP
    Participant
    This reply has been marked as private.
    February 3, 2017 at 5:40 am #1356620
    Lely
    Moderator

    Hi There,

    Please double check the credentials. It is not working when I tried to login.

    February 9, 2017 at 5:26 am #1364145
    BIESSE CP
    Participant
    This reply has been marked as private.
    February 9, 2017 at 9:25 am #1364370
    Rupok
    Member

    Hi there,

    Thanks for updating. Looks like your theme’s functions.php have lots of garbage codes – http://prntscr.com/e6kffj

    I can understand the code, perhaps encrypted although it doesn’t look so. I’d suggest to use a fresh copy of Child Theme and do your customization there.

    Cheers!

    February 9, 2017 at 11:53 am #1364593
    BIESSE CP
    Participant
    This reply has been marked as private.
    February 9, 2017 at 3:08 pm #1364800
    Jade
    Moderator

    Hi there,

    Your site seems to be inaccessible at the moment

    Kindly let us know when you get it back up so that we can check further.

    Thank you.

    February 10, 2017 at 1:16 am #1365566
    BIESSE CP
    Participant
    This reply has been marked as private.
    February 10, 2017 at 1:17 am #1365568
    BIESSE CP
    Participant

    Hello,
    the site is now accessible

    February 10, 2017 at 3:25 am #1365662
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! A blank screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

    When you revisit the page with the customizer screen, you should have some error output describing the issue in more detail.

    Please let us know how it goes.

    February 13, 2017 at 10:11 am #1369083
    BIESSE CP
    Participant
    This reply has been marked as private.
    February 13, 2017 at 11:44 am #1369229
    Joao
    Moderator

    Hi There,

    I couldn’t see X Child installed.

    Would you mind providing your FTP credentials?

    Thanks

    February 20, 2017 at 2:53 am #1377890
    BIESSE CP
    Participant
    This reply has been marked as private.
    February 20, 2017 at 3:17 am #1377914
    Christian
    Moderator

    Sorry but I couldn’t login with the given credentials. Please check.

    Thanks.

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