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Posts
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I’ve been having problems with the plugin since saturday (and I know you are aware of the problems).
I just installed the new version (5.3.0.2) and our main slider works fine (like last week), but it creates a new problem with some devices: it works fine on my computer (Windows 7 + Chrome/Firefox/IE) and on a iPhone 6+ but the page (not the slider) doesn’t load on another computer (Windows 10 + Chrome) and on my phone (Android 4.3.0/Chrome 53.0.2785.124).
Maybe is a setting but I can’t fix it.
I’ll add the credentials to our website below. Thanks.
Hey there,
Your site works fine on my end in both windows 10 and my phone (android). Please clear your browser cache and check again.
Thanks.
I already did. I purged all caches on the site and on the devices and it keeps happening.
One new thing I noticed is that the page loads fine, but as soon as the slider finishes loading, the content dissapear and the background pattern is all that’s left.
I checked the developer console and it shows no warning or conflict so I think it must be some plugin’s setting, but I can’t find it.
What’s funny is that the Text Type cursor still shows and moves.
Hi there,
I just checked it on Windows 10, iPad, and android browsers and the two sliders are displaying okay. please clear your cache before testing.
Thanks!
I changed our CDN settings, I deactivated W3 Total Cache, I modified dozens of things… and I finally found a fix :’)
I had an image filter on both sliders (X-pro II and Slumber). Internet Explorer and Microsoft Edge were rendering the images with a yellow filter instead of the selected ones, so I changed the setting to remove the filters and now everything is fine in all devices… let’s hope it stays that way ^-^’
If it’s a bug with the filter option, maybe ThemePunch can work something out so it doesn’t happen to other users.
Thank you anyway, you guys rock :]
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