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  • October 28, 2016 at 2:03 pm #1235120
    metamorphecise
    Participant

    I am having the same issue. When activated it crashes my site. I hope you can help. Thanks

    October 28, 2016 at 2:04 pm #1235121
    metamorphecise
    Participant
    This reply has been marked as private.
    October 28, 2016 at 11:17 pm #1235572
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! It appears that you were using a legacy child theme. I went ahead and fixed this child theme issue. To find out more about the child theme issue, please check this topic: https://community.theme.co/forums/topic/child-theme-updates/

    Regarding the Slider Revolution, please update it to version 5.3.0.2. You can do that by going to the plugins section or in Dashboard > Updates.

    Hope this helps.

    October 29, 2016 at 12:31 am #1235617
    metamorphecise
    Participant
    This reply has been marked as private.
    October 29, 2016 at 3:12 am #1235699
    Christopher
    Moderator

    Hi there,

    Please remove revslider folder from wp-content/plugins. Then install revolution slider that comes bundled with X from X addons page.

    Hope it helps.

    October 29, 2016 at 7:04 pm #1236227
    metamorphecise
    Participant
    This reply has been marked as private.
    October 29, 2016 at 7:05 pm #1236228
    metamorphecise
    Participant

    Do you think this is a server issue, wordpress, or plugin issue?

    October 29, 2016 at 7:06 pm #1236229
    metamorphecise
    Participant

    I went ahead and deleted the plugin again until further help (Christopher) 🙂

    October 30, 2016 at 2:55 am #1236426
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

    Please let us know how it goes.

    October 31, 2016 at 2:00 pm #1238267
    metamorphecise
    Participant

    This is the response that my hosting sent to me.

    “The issue was related to unstarted InnoDB MySQL engine, so we have restarted the Mysql service and installed Slider Revolution plugin.”

    The issue is now fixed.

    Hosting company gogvo.com

    October 31, 2016 at 2:03 pm #1238270
    Joao
    Moderator

    Thanks for letting us know, please contact us if you need further help.

    Joao

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