Navigation
Archive / Problems assigning my new website
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • July 20, 2016 at 10:33 am #1095423
    ZJO
    Participant

    Hello,

    I have problems assigning my new website to my old license of X. When I try to verify the license, it says “Uh oh, we couldn’t check if this license was valid. Details.”, which is followed by a link. However, the “Details” link doesn’t work.

    Why?

    July 20, 2016 at 10:53 am #1095454
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! We have revised our old validation process and you no longer need to generate an API key to validate your site. Instead, you can use the purchase key to validate your site. Please review our validation guide here (https://community.theme.co/kb/product-validation/).

    In the meantime, make sure that you’re using the latest version of X theme and Cornerstone plugin to correctly function the validation process. You can check the version numbers here (https://community.theme.co/kb/version-compatibility/).

    Hope that helps.

    July 20, 2016 at 11:14 am #1095496
    ZJO
    Participant
    This reply has been marked as private.
    July 20, 2016 at 12:05 pm #1095585
    Rupok
    Member

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    July 20, 2016 at 12:07 pm #1095588
    ZJO
    Participant
    This reply has been marked as private.
    July 20, 2016 at 12:58 pm #1095666
    Joao
    Moderator

    Hi There,

    Please do the following:

    Turn of all cache and security plugins:

    1) assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    2] Go back to X Addons > Home again, and insert the license again.

    If that does not work please let us know and we will forward your case to our account manager.

    Thanks

    Joao

    July 20, 2016 at 1:16 pm #1095695
    ZJO
    Participant

    I have tried but it still doesn’t work.

    I look forward hearing from you in this matter as soon as possible.

    Thank you.

    July 20, 2016 at 6:56 pm #1096088
    Rad
    Moderator

    Hi there,

    Would you mind providing your site’s URL and admin login credentials as well? It’s necessary to see to gather information about the issue.

    Thanks!

    July 21, 2016 at 12:54 am #1096537
    ZJO
    Participant
    This reply has been marked as private.
    July 21, 2016 at 1:30 am #1096559
    Rupok
    Member

    Hi there,

    I have validated your site. You were using very older version of Cornerstone. I have remove that and validated site and latest Cornerstone installed and validated automatically. You won’t face such issue in future I beleieve. Just keep X and Cornerstone updated always.

    Cheers!

    July 21, 2016 at 2:57 am #1096634
    ZJO
    Participant

    Thank you Rupok!

    July 21, 2016 at 3:26 am #1096669
    Paul R
    Moderator

    You’re welcome! 🙂

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1095423 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>