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[Romeo_1]

Hi,

My website, impresso.ca, was functioning properly until I recently downloaded the latest update, X-Theme v4.6.4 and some plugins as follows:

Akismet v3.2
Cornerstone v1.3.3
Slider Revolution v5.3.0.2
Duplicate Post v3.0.3
X-Content Dock v1.0.0
X-Email Forms (MailChimp) v1.1.2

WordPress version is v4.6.1. Problems I’m experiencing is that Slider Revolution slideshow at top of homepage is no longer visible. Just a black band across the top. Page navigation tabs at top of page are no longer visible. Icons have been added to Products & Services info that are not applicable to the info displayed. I currently can’t navigate beyond the homepage. I’ve had to put up a ‘Site being updated’ home page until I can resolve the issues. Please advise. May I speak with someone?

Thanks,

Romeo D

[Lely]

Hello Romeo,

We’re sorry you’re having this issue. Would you mind providing us with login credentials so we can take a closer look on the issue? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Romeo_1]

This reply has been marked as private.

[Rue Nel]

Hey Romeo,

Thanks for providing the information. I have tried editing the homepage and no problem so far. You can see it here: http://prntscr.com/d5ders

You might be experiencing PHP memory exhaustion. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[Romeo_1]

Hello Rue,

This may be a silly question but where do I find the wp-config.php file setting so that I can edit it as you’ve suggested?

Thanks for your help,

Romeo

[Romeo_1]

Hello Rue,

I just logged in via the Admin screen to check the site out and the home page is still acting up. I can’t see the Slider Revolution images at the top or the company logo and navigation page tabs. The unwanted icons are still coming up over the Products & Services info as well. Perhaps changing the memory setting will correct this but as in my last question, where do I go to edit this setting?

Thanks,

[Friech]

Hi Romeo,

You need to login to your server via FTP so you will need a FTP credentials.

Then look on the public_html directory, you should see the wp-config.php file there if you install the WP on the root (most common).

Let us know how it goes.

Cheers!

[Author]

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