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[sim_191]

I’ve tried to activate The Grid several times but I always have a 404 error page.
Turned off all the plungins, and nothing…
Can you help me, please?
Thx!

[Zeshan]

Hi there @sim_191,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks!

[sim_191]

This reply has been marked as private.

[Christopher]

Hi there,

After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

Hope it helps.

[zan5hin]

This reply has been marked as private.

[zan5hin]

I have the same issue. I just spun up a new WordPress dev environment today and I try to install The Grid, then press “Go Activate” and it takes me back to the plugin list so I click activate and then I get a 404 error.

There are no other plugins besides Cornerstone and TinyMCE.

[Rupok]

Hi @zan5hin

Thanks for updating the thread. This issue usually related with server as mentioned on the previous reply. As you are facing this with other third party plugin as well so certainly this is something related with your setup or server configuration. I think there is an internal permission conflict within WordPress.

If you search on Google and WordPress forum then you will see it’s a pretty common issue : http://wordpress.stackexchange.com/questions/84798/404-error-on-activate-deactivate-plugin

So make sure you are using right permission for your files and folders.

Cheers!

[djcaspergmf]

How can I get the version 1.6 of The Grid?, says is not activated so I cant get the last version, The problem is that with this version instagram feed stop working.

[Christian]

Hey there,

We’re sorry but the current supported version is still 1.5.0. See https://community.theme.co/kb/version-compatibility/ for details. There is no news yet when version 1.6 will be included. You will need to wait for 1.6.0 to be supported. Please see https://community.theme.co/kb/integrated-plugins-the-grid/ for more details.

Thanks.

[Author]

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