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  • #1033623
    mehmet89
    Participant

    Hello i have Problem with the menu.
    The menu dont open on the Phone and on Computer screen dont opeb submenu.

    https://new1stars.ch/

    #1033646
    Christian
    Moderator

    Hey there,

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If that doesn’t help, please keep third party plugins deactivated and temporarily remove customizations, custom CSS and Javascripts and widgets. Then, give us access to your WordPress admin and FTP in a private reply.

    Thanks.

    #1045303
    mehmet89
    Participant
    This reply has been marked as private.
    #1045467
    Joao
    Moderator

    Hi There,

    After following the recommendations given by Christian I found out that your plugin “Simple Background Sound” is causing the issue.

    I have deactivated and now your menu is working properly.

    Please try to find another plugin that offers a similar feature. We do not offer support to third party plugins and we cannot guarantee compatibility with all plugins that exist, so you will need to search and test yourself in case you want to have this functionality.

    Hope that helps,

    Joao

    #1045498
    mehmet89
    Participant

    Great thank you

    #1045590
    Joao
    Moderator

    You are welcome.

    Let us know if you need help with anything else.

    Joao

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