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[georgepgeorgiev]

Hi,

we have developed two sites by your theme. We have buy them from envato and we try to activate them in the admin but one of them cannot be activated. Can you see the third code which is in my profile which is not activated to see what is the problem. In security reason I’m not specifying names of the sites and so on.

[Rahul]

Hey There,

Please follow our product validation guide : https://community.theme.co/kb/product-validation/

If it doesn’t work, send us your purchase codes in a private reply so we can have a look into it.

Thanks

[georgepgeorgiev]

This reply has been marked as private.

[Joao]

Hi George,

Can you give us a bit more details about your situation please, I am still a bit confused.

You say you purchased 3 linceses but you can just find 2 ? If that is the case please provide us the your envato username of the purchases license you cannot find so we can have a look, If you could attach in a private reply the Evanto purchase confirmation would be great.

Regarding the website that the license is not being accepet please follow this instructions:

1] Please login to your account and revoke the license. https://community.theme.co/my-account/
2] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
3] Go back to X Addons > Home again, and insert the license again.

If you have an outdated version of your X Theme and it is requesting an API Key instead of the Purchase code you will need to perform a manual update via FTP before registering.

In case you are still facing issues after this procedure, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[georgepgeorgiev]

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[Rad]

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[georgepgeorgiev]

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[Rad]

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[georgepgeorgiev]

Can you upload this function?

[Rahul]

Hey There,

We can not manually upload the function. You will have to remove your theme using FTP and do a normal install from WordPress dashboard.

Let us know how it goes.

Thanks

[georgepgeorgiev]

This reply has been marked as private.

[georgepgeorgiev]

Look now the function is there i cannot understand why you refuse to investigate the issue. Here is the function:

public function check_ajax_referer( $die = true ) {

if ( ! isset( $_REQUEST[‘_tco_nonce’] ) ) {
return false;
}

$check = ( false !== wp_verify_nonce( $_REQUEST[‘_tco_nonce’], ‘tco-common’ ) );

if ( ! $check && $die ) {
wp_send_json_error();
}

return $check;

}

So everything is ok with the class it is a loading issue in the class. Please proceed with the issue because the issues was opened in 7 th june and we need a solution to this and it is clear that it is from the theme.

[Rue Nel]

Hello There,

I am another staff checking on this thread! I have re installed X and updated Cornerstone plugin. You should be able to validate X at this time. To validate, please do the following:
1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[georgepgeorgiev]

This reply has been marked as private.

[Rue Nel]

You’re welcome!
We’re glad we were able to help you out.

[Author]

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