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  • December 13, 2016 at 3:00 am #1291000
    joseolmo
    Participant

    I try to validate my (second) license on wp but always get an error msg “Uh oh, we couldn’t check if this license was valid”

    I really need to validate it, can you please help?

    December 13, 2016 at 3:25 am #1291017
    Christopher
    Moderator

    Hi there,

    I’m sorry to hear that you’re facing problem. Please make sure to follow this KB article https://community.theme.co/kb/product-validation to validate your product.

    Hope it helps.

    December 13, 2016 at 3:30 am #1291023
    joseolmo
    Participant

    I did, it didn’t help, I keep having the error msg. the site is enfermeriadermoestetica.es, could you check from your end if there is any comm problem?

    Thanks,
    Jose

    December 13, 2016 at 3:36 am #1291033
    Christopher
    Moderator

    Hi there,

    Please provide us with login credentials and purchase code in private replay.

    Thanks.

    December 13, 2016 at 3:56 am #1291057
    joseolmo
    Participant
    This reply has been marked as private.
    December 13, 2016 at 3:58 am #1291058
    joseolmo
    Participant

    Nevermind, I finally managed 🙂

    Thanks a lot for your help

    Jose

    December 13, 2016 at 4:13 am #1291065
    Darshana
    Moderator

    Glad you were able to figure it out 🙂

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